Who we are
Our website address is: https://absolutehealthperformance.com.au.
What personal data we collect and why we collect it
Your Privacy Matters to Us
Absolute Health and Performance takes your privacy seriously. Privacy protection and confidentiality of health information is essential for quality health care and we are committed to protecting the privacy and confidentiality of the
information we handle about you.
We will always respect your privacy. For us to provide you with the best possible care, it is important that you trust us and share with us all the necessary information to enable us to diagnose and best treat you. All our staff follow privacy principles that enable us to protect your privacy. These principles set standards for how we handle your personal information.
This documents explains:
– how we collect, store, use and disclose your personal information;
– how you may access your personal information;
– how we protect the quality and security of your personal information;
– how you may seek correction of any personal information we hold; and
– how you may make a complaint about our handling of your personal information.
In addition to our professional and ethical obligations, at a minimum, our Practice handles your personal information
in accordance with federal and state privacy law. This includes complying with the federal Australian Privacy
Principles (APPs) forming part of the Privacy Act 1988 (Cth) and the Victorian Health Privacy Principles (HPPs)
forming part of the Health Records Act 2001 (Vic).
More information about the APPs and HPPs can be found on the Australian Information Commissioner’s website
What Information Is Collected?
In the course of providing treatment, this practice collects health and related information about you that we consider sensitive.
The type of personal information we collect may include:
– personal details (name, address, date of birth, Medicare number);
– your medical history;
– notes made during the course of a medical consultation;
– referral to other health services providers;
– results and reports received from other health service providers; and
– credit card or direct debit information for billing purposes.
Wherever practicable we will collect this information from you personally – either at the Practice, over the phone, via
written correspondence or via internet if you transact with us online. In some instances, we may need to collect information about you from other sources such as referring doctors, treating specialists, pathology, radiology, hospitals or other health care providers. In an emergency, we may collect information from your immediate family, friends or carers.
The practice only collects information that is necessary to provide a quality health service. In the course of providing this service, we may disclose information to your treating doctor and other health service providers from whom you are currently receiving treatment. In accordance with privacy legislation, you are entitled to access any information that we hold about you. The practice may charge reasonable costs for the provision of this information and it may take time to prepare files for release.
You are not obliged to give us your personal information. However, if you choose not to provide the Practice with the
personal details requested, it may limit our ability to provide you with full service. We encourage you to discuss your
concerns with our reception staff prior to your first consultation or with your practitioner.
What Happens to My Information?
We release some health and billing information to health insurers, third party insurers and workers compensation authorities in order to meet their requirements for claim assessment and payment. Your practitioner will discuss the information with you and will limit this release if you request. If you ask us to withhold certain information, this may have an impact on your insurance claim.
The practice will only release additional information to other parties, including insurance companies, if you provide permission for the information to be released. For this practice to release information to a third party, we need to know which records you would like us to release so requests should specify dates, where possible.
Your personal information will only be used or disclosed for purposes directly related to providing you with quality
health care, or in ways you would reasonably expect us to use it in order to provide you with this service.
This includes use or disclosure:
- to the professional team directly involved in your health care, including treating doctors, pathology services, radiology services and other specialists outside this medical practice. For example, this may occur through referral to other doctors when requesting medical tests or in the report or result returned to us;
- to the Practice’s administrative staff for billing and other administrative tasks necessary to run our practice;
- to your health insurance fund, Medicare or other organisations responsible for the financial aspects of your care;
- where required by law, for example, pursuant to a subpoena;
- to insurers or lawyers for the defence of a medical claim; and/or
- to assist with training and education of other health care professionals.
Our practice does not intend to disclose your personal information to overseas recipients. However, we are happy to
communicate internationally with members of your healthcare team, at your request.
Our goal is to ensure that your information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, contact us and we will use all reasonable efforts to correct the information.
Storage of Confidential Information
Our Practice takes all reasonable steps to protect the security of the personal information we hold, by:
- securing our premises;
- using passwords on all electronic systems and databases and varying access levels to protect electronic information from unauthorised interference, access, modification or disclosure; and
- securely shredding any hard copy records after scanning and filing in your electronic medical record.
Information Access and Amendment
Under law you have a right to access personal information we hold about you. If you require access to your medical records, please make this request in writing. A fee for the retrieval and copying of your medical record will apply, charged in accordance with the schedule of fees specified in the Health Records Regulations 2008 (Vic), plus GST. This fee is not redeemable through Medicare.
If you consider the information we hold about you is not correct, please contact the Practice in writing. You have the
right to have any incorrect information corrected.
Further Information & Feedback
We may contact you from time to time regarding current or new services we offer or with information related to treatment that we feel may interest you. If you do not wish to receive particular types of information, please let our reception know so we can remove you when we contact our clients from that contact list.
To ensure that we continue to improve our privacy processes, we would like to encourage you to raise any concerns that you may have regarding privacy with the principal practitioners in this practice.
All concerns will be will be dealt with fairly and as quickly as possible.
Australian privacy law limits the use of personal information for direct marketing of goods and services. We do not
use your personal information for direct marketing.
If you have a complaint regarding the way your personal information has been handled by our Practice, please put it
in writing and address it to Absolute Health and Performance at 199 William Street, Melbourne, VIC, 3000; 948 High Street, Armadale, VIC, 3143; 138 Little Collins Street, Melbourne, VIC, 3000; or [email protected] we will acknowledge receipt of your complaint within 14 days, and endeavour to provide a full response within 30 days of receipt.
Should you be dissatisfied with our response, you may lodge your written complaint with the Victorian Privacy
Commissioner at https://www.privacy.vic.gov.au and/or the Victorian Health Services Commissioner at
the matter with you.
Privacy Act (Federal and State)
For information on the Privacy Act, you are encouraged to contact the Office of the Australian Information Commissioner (OAIC).
The Office of the Australian Information Commissioner is the national privacy regulator.
Telephone: 1300 363 992
Email: [email protected]
Post: GPO Box 5218 Sydney NSW 2001
This practice complies with both state and federal privacy legislation.
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